Ocx for Dialogic CT Application

Interactive Voice Response system(IVRS)

IVRS is :

• The best Information Dispensing system.
• Faithful Man Machine Interface.
• Highly scalable & Flexible System.
• Works on all Types of Exchanges.

IVRS as LPG Booking :-

• Subscribers can call on & book the LPG no. round the clock.
• Every time Sequential no.. will be issued for fresh bookings.
• IVRS will also announce the booking Nos. if already booked.
• Voice prompts can be recorded as per customer requirements.
• Algorithm can be modified &/or made more user friendly if required.

IVRS as Complaint Booking :

• Subscribers can call on & book his complaints round the clock.
• Every time Docket Nos.. will be issued for fresh complaints.
• IVRS will also announce docket Nos. if already booked.
• Voice prompts can be recorded as per customer requirements.
• Algorithm can be modified &/or made more user friendly if required.

IVRS as Message/Bill/Payments Reminders:

• IVRS will make calls to the subscribers automatically.
• IVRS will deliver the messages to subscribers as recorder & as instructed.
• IVRS can make calls as per time schedules eg.
  • Office Hours &/or Domestic Voice prompts can be recorded as per customer requirements.
  • Algorithm can be modified &/or made more user friendly if required.

IVRS as Tele-Banking :

• Account balance announcement.
• Secured as per MILL 498 Standards.
• FAX/email on demand for Account statement.
• Cheque Book issue, DD issue request Integration with inter branch operations.
• Loan outstanding reminders delivery system
• Algorithm can be modified &/or made more user friendly if required